Help Support

Common Issues

Login Problems

"Invalid email or password"

  • Double-check your email address for typos
  • Use the Forgot Password link to reset your password
  • Ensure Caps Lock is off

Can't receive password reset email

  • Check your spam/junk folder
  • Add noreply@lead16.com to your contacts
  • Try again after a few minutes

Sync Issues

Changes not syncing

Lead16 works offline and syncs when online. If changes aren't syncing:

  1. Check your internet connection
  2. Refresh the page
  3. Look for a sync indicator in the header
  4. Try logging out and back in

Duplicate leads appearing

This can happen if you create leads offline on multiple devices. To fix:

  1. Identify the duplicate entries
  2. Merge or delete the duplicates manually
  3. Ensure you're online when making changes on multiple devices

Email Integration

Gmail not connecting

  1. Clear your browser cache
  2. Try a different browser
  3. Check that pop-ups are allowed for lead16.com
  4. Revoke access at Google Permissions and reconnect

Emails not appearing on leads

  • Verify the lead's email address is correct
  • Check that Gmail is connected in Settings
  • Wait a few minutes for sync to complete

Pipeline Issues

Can't drag leads between stages

  • Ensure you're clicking and holding on the lead card
  • Try refreshing the page
  • Check if you have edit permissions (team accounts)

Missing pipeline stages

  • Go to Settings > Deal Stages to restore default stages
  • Custom stages may have been hidden - check the settings

Invoice Issues

Can't send invoice

  • Verify the recipient email is valid
  • Check your internet connection
  • Ensure all required fields are filled

Invoice not received by client

  • Check the client's spam folder
  • Verify the email address is correct
  • Try resending the invoice

Performance

App running slowly

  1. Clear your browser cache
  2. Close unused browser tabs
  3. Try a different browser
  4. Disable browser extensions temporarily

Page not loading

  1. Check your internet connection
  2. Clear browser cache and cookies
  3. Try incognito/private browsing mode
  4. Contact support if the issue persists

Still Need Help?

If you're experiencing an issue not listed here:

  • Email: support@lead16.com
  • Include steps to reproduce the issue
  • Attach screenshots if possible