Frequently Asked Questions

Lead16 is an all-in-one CRM and invoicing platform for small businesses. It combines lead management, sales pipeline tracking, professional invoicing, and email automation in one simple tool. Unlike other CRMs, Lead16 works offline and includes built-in invoicing, so you don't need separate software for billing.

Lead16 has three pricing tiers: Free ($0/month for up to 50 leads and 10 invoices), Professional ($29/month for unlimited leads and invoices), and Team ($99/month for up to 10 team members with advanced features). Pricing is total cost, not per user.

Yes. Lead16 offers a free forever plan with up to 50 leads, 10 invoices per month, pipeline management, Gmail integration, and offline mode. No credit card required. You can upgrade anytime as your business grows.

Yes. Lead16 is built with offline-first technology. You can access leads, update pipelines, create invoices, and manage all your data without internet. Changes sync automatically when you're back online. This makes it perfect for field sales teams and areas with poor connectivity.

Yes. Lead16 includes professional invoicing with recurring billing, payment tracking, invoice templates, and MRR analytics. Unlike Salesforce, HubSpot, or Pipedrive, you don't need separate invoicing software. Create invoices directly from leads.

Lead16 is 90% cheaper ($0-$99/month total vs $25-$300+/user/month), works offline, includes invoicing, and requires no training. Salesforce is better for large enterprises (100+ employees) needing deep customization. Lead16 is better for small businesses (1-50 employees) needing simplicity and affordability.

Lead16 is 10x more affordable ($0-$99/month vs $800-$3,600/month for HubSpot's paid plans), includes invoicing that HubSpot lacks, and works offline. HubSpot is better if you need advanced marketing automation. Lead16 is better for small businesses focused on sales and invoicing.

Lead16 includes invoicing and has a free plan; Pipedrive doesn't. Lead16 costs $0-$99/month total; Pipedrive costs $14-$99/month per user. If you need invoicing, Lead16 saves you $10-50/month on separate billing software. Pipedrive has more integrations.

Yes. Start with the free forever plan (no credit card required) or use the 14-day trial of paid plans. Cancel anytime. You keep all your data if you downgrade to free.

No. The free plan requires no credit card. Just sign up with your email and start using Lead16 immediately. You can upgrade to paid plans later if you need more capacity.

Free and Professional plans support 1 user. Team plan ($99/month) supports up to 10 users with role-based permissions, team collaboration, and shared pipelines. No per-user fees.

Yes. Lead16 works as a Progressive Web App (PWA) on iOS and Android. Install it to your home screen and it works like a native app with full offline functionality. No app store download required.

Yes. Connect Gmail in 2 clicks. Lead16 automatically logs all emails with leads, tracks conversations, and lets you send emails directly from the CRM. Works with personal Gmail and Google Workspace.

Yes. Import leads from CSV files, spreadsheets, or other CRMs. Lead16 supports bulk import with field mapping. You can also manually migrate by copying data from your current system.

MRR (Monthly Recurring Revenue) tracking shows your predictable monthly income from subscriptions and recurring invoices. Lead16 automatically calculates MRR from your recurring invoices, showing trends, churn, and growth. Essential for SaaS and subscription businesses.

Yes. Create custom pipeline stages that match your sales process. Drag and drop to reorder stages. Each stage tracks total deal value and number of leads. Changes sync across team members.

Yes. Set up automated email sequences triggered by lead actions (new lead, stage change, time delay). Create drip campaigns, schedule follow-ups, and personalize emails with lead data. No separate automation tool needed.

Lead16 stores data locally on your device using Progressive Web App technology. All features work without internet: view leads, update stages, create invoices, add notes. When you're back online, changes sync automatically to the cloud. No manual sync needed.

Yes. Data is encrypted in transit (HTTPS) and at rest. Offline data is stored securely on your device. We follow industry-standard security practices. You can export all your data anytime. GDPR compliant.

Yes. Export leads, invoices, and reports to CSV anytime. You own your data. No lock-in.

Yes. Free plan gets email support (48-hour response). Professional plan gets priority email support (24-hour response). Team plan gets priority support plus onboarding call. Comprehensive documentation and video tutorials available for all plans.

Sign up free at lead16.com/auth/register (no credit card required). Add your first lead. Customize your pipeline stages. Create your first invoice. Takes 5 minutes. Full quick start guide available in documentation.

Yes. Upgrade or downgrade between plans anytime. Changes take effect immediately. If you downgrade, you keep all your data but features are limited to your new plan. No penalties for changing plans.

If you cancel a paid plan, you're automatically downgraded to the free plan. You keep access to your data (up to 50 leads and 10 invoices/month on free plan). Export your data before canceling if you want a full backup.

Yes. Lead16 is perfect for startups because it's free to start, includes invoicing (save $10-50/month on separate billing software), works offline, and requires no training. Scales as you grow from free to $99/month for 10 users.

Yes. Lead16's offline mode makes it ideal for field sales. Update leads during client meetings without WiFi, create invoices on-site, access all customer data anywhere. Changes sync when you're back online.

Yes. Set up recurring invoices (monthly, quarterly, annually) that automatically generate and send. Lead16 tracks payment status, sends reminders, and calculates MRR automatically. Perfect for subscription businesses.

Lead16 accepts credit cards (Visa, Mastercard, Amex) and debit cards for paid plans. For invoices you send to customers, you can accept any payment method you choose (Lead16 tracks payments but doesn't process them).

Yes. Upload your company logo, customize colors, add custom fields, and personalize invoice templates. Professional plan and above. Your customers see your branding, not Lead16.

API access is available on the Team plan ($99/month). Use it to integrate with your existing tools, automate data sync, or build custom workflows. REST API with full documentation.